FAQ's - Frequently Asked Questions

Contact us at:

info@shainabcosmetics.com

 

Do you offer FREE shipping?

Yes, we offer FREE Standard shipping on orders over $49. Your total must be $49 after the promotional discounts have been applied and before shipping charges, taxes, etc. FREE Standard shipping is only available in the contiguous United States and to APO/FPO addresses.

 

Do you ship to PO Boxes?

Yes, we ship to PO Boxes, but you must choose the Standard shipping method. Selecting Upgraded or Express will delay processing and change your shipping method to Standard.

 

Do you ship outside of the USA?

Not at this time.

 

Why is a coupon code not working?

Coupon codes will not apply to discounted Shaina B. Miami items. Coupon codes have expiration dates.

  

My item arrived damaged. What should I do?

We understand that you may receive damaged items due to transit. If a product is defective or damaged, this must be reported within 30 days of delivery or receipt of the order in person. If the product is deemed defective, Shaina B. Cosmetics will replace the product at no additional charge to the customer. Please contact customer care for more details at info@shainabcosmetics.com. 

 

Does Shaina B. Miami offer a PRO discount? 

We don’t currently have a PRO discount, but it is something we will look into in the future.

Are your makeup brushes cruelty-free?

Yes, our brushes are made of synthetic fibers.